Regulations for claim submission.

1. In case a damaged part has been received, the claim has to be submitted through the website from the order's history ("Orders" section – select the required order, followed by a question mark symbol (on the left side of the ordered part number)).

2. Along with the claim it is required to attach to a photo of the part, its' packaging, photos of the original and EMEX barcode stickers. The claim will not be reviewed without complete submission of requested photos.

- If a factory defect has been identified, the claim has to be submitted through the website along with the same attachments.

- In case the part has been installed on the vehicle, the claim will only be considered with the availability of inspection report from the official dealer and with availability of parts' original packaging.

The claim shall be submitted within 30 days from shipment date for air orders and 60 days from shipment date for sea orders.

The claim’s review period is 7 to 10 days.